凱麗思天唯酒店 (Sky One Apartments by CLLIX)

周圍環境非常便利，旁邊就是商超，菜市場、中國餐館。房間裡廚具、烤箱、冰箱、微波爐、洗衣機、烘乾機、電視一應俱全，適閤中國家庭出遊居住。爸爸媽媽很喜歡，雖然離City比較遠，但是不影響遊玩。

The Highlights 1. The location of this hotel is second to none. Right outside the door, you’ll find endless food options from quick bites to diverse international cuisines, plus plenty of cafés, bars, and public transport. Having the SkyBus stop to the airport just around the corner was convenient. 2. Every team member I met was friendly, approachable, and genuinely eager to help. They are well-trained and motivated to provide excellent service. 3. The room itself was spacious and modern. Both the daytime city views and night lights from the window were wonderful, and the furnishings felt new and well-maintained. 4. Guests have access to some excellent facilities, including a gym, a library, and a full wellness area. The indoor pool is comfortably heated even on a chilly Melbourne evening, and it comes with a sauna and bubble spa, which makes the stay feel more like a resort. What Could Be Improved 1. The room setup felt unusual. I booked a one-bedroom suite, but was placed in a two-bedroom apartment with the master bedroom locked off. I completely understand that I only paid for one room, but it felt a little strange knowing there was a part of “my” room I couldn’t access. Personally, I would have preferred a proper one-bedroom layout with full access. 2. The bedroom I was 'allowed' to stay in also didn’t have its own air conditioning. It relied on the living room’s unit to keep cool, while the locked-off master had its system. This design made things a bit uncomfortable at times, especially overnight. 3. The sofa had an unpleasant, urine-like odour, which made us reluctant to rest in the lounge. 4. The main door lock was rusty and stiff, making it frustrating to open and close. 5. There was no landline phone in the room to contact reception, so the only option was to head downstairs. A couple of times, even during office hours, the reception was unattended (likely because one staff member was juggling multiple tasks). It could be so inconvenient to have a more extended stay. 6. While the pool facilities were lovely, they were often crowded. The common facilities are shared with residents of the building as well as hotel guests, but this detracted from the relaxing vibe. Would I stay here again? Yes, probably. Mainly because of the unbeatable location, the great facilities, and the friendly staff. But I do think the hotel needs to address the details so that it can align with what they claimed as 'luxury'.

We had a wonderful stay here. The service was excellent, and the responses were very quick. Highly recommended! We would definitely stay here again when visiting Melbourne. The location is convenient, with easy access to transport, food, and shopping.

放心來就對了，體驗感一級棒，總之非常推薦各位來打卡，在這裡居住樓下真的很方便，出行不發愁，然後中國人也多，購物也方便，還能體會到真正墨爾本居住區的生活，我覺得比住在city更愜意

large space, good location, good facilities, all things are good

They're thieves. They want to keep the deposit for leaving the keys inside the room. They were the ones who said that if there was no one at reception, we should leave them inside the room. We left the 2 keys where they told us.

Mostly clean and pleasant stays, particularly the good viewing of Melbourne

The location is perfect. Lots of eateries and shops around. Great view. Room was clean and staff were amazing. Two of the window latches and the ice cube tray were broken. Otherwise it was great. By the way, I am still waiting for the pre-authorised deposit back. Read some reviews that can be difficult or take long to get that back, hopefully it will not be this case as I really wanna book this hotel again.

這個酒店簡直是服了，前台不是24小時，退房當天因為航班早，前台沒上班，我聯繫了酒店，酒店客服説將鑰匙放在房間裡的桌上，我按照要求，放在了指定位置，並且拍照留言了，後來卻又説不知道鑰匙放哪裡了？扣了我200澳幣，差不多1000元人民！真是搶劫！後來跟訂房網站平台取得聯繫，訂房網站客服小姐姐幫我積極溝通協調，也協調不了，最後訂房網站客服小姐姐把整個過程及後台留言記錄查閲後，沒辦法訂房網站平台給我了500元補償！這樣的酒店我也是醉了！是有意欺負我們華人嗎？請訂房網站一定把這種特殊要求的公寓酒店事項，一定要特別注意寫清楚！

Nice service and magnificent view & rooms. I shall be back.